Understanding your first Spark bill
Let's be honest, bills are never fun. But your first Spark Bill is a little bit different. That's because it includes your first full month's charges, plus extra bits to tidy up your first few days with us. Here's how it works.
Your connection date
Your connection date is the day you're connected and start using our services. This may be a day or so after you first signed up.
Your monthly cycle
Your billing cycle will generally start and end on the same day of each month. It's also the date when any data allowances or other regular services are renewed. We try to keep your billing cycle close to your connection, but there's usually a few days in between.
The extra bit on your first bill
Since most people are connected before their first full monthly billing cycle starts, there are a few extra days to pay for. This is billed pro-rata.
In other words, you don't pay for the whole month, just the extra days. This calendar should give you an idea of how it works.
Manage everything @MySpark
MySpark is the easy way to manage your account online. Check your usage, see recent calls, download your bills, and more. To get started, visit spark.co.nz/myspark
Get set up the easy way
Broadband Assist can help you get set up and even sort out common connection or email problems. Plus it's easy and free. Download it at spark.co.nz/bbassist
Stay in the loop
Stay in the loop with techy tips, special deals, and exclusive competitions for you to get your mitts on. Sign up and join in at spark.co.nz/emailsignup
Keep control with data alerts and data caps
Stay on top of your broadband data with alerts that let you know when you've used 80%, 100%, and 120% of your monthly allowance. Get set up at spark.co.nz/myspark
You can also sign up for free mobile data usage alerts at spark.co.nz/mobilebroadband/alertsform
If your mobile is pay monthly, you can set your own data limit so you'll never spend extra without us asking first. To update your limit, check out spark.co.nz/datacaps
Got questions? Get answers
If you have a question, chances are it's already been asked and answered online. It's the easy place to learn just about anything about anything. Find answers at spark.co.nz/help