Understanding your first Spark bill

HERE'S WHAT
TO EXPECT

Let's be honest, bills are never fun. But your first Spark Bill is a little bit different. That's because it includes your first full month's charges, plus extra bits to tidy up your first few days with us. Here's how it works.

Your connection date

Your connection date is the day you're connected and start using our services. This may be a day or so after you first signed up.

Your monthly cycle

Your billing cycle will generally start and end on the same day of each month. It's also the date when any data allowances or other regular services are renewed. We try to keep your billing cycle close to your connection, but there's usually a few days in between.

The extra bit on your first bill

Since most people are connected before their first full monthly billing cycle starts, there are a few extra days to pay for. This is billed pro-rata.
In other words, you don't pay for the whole month, just the extra days. This calendar should give you an idea of how it works.

 

Sample Bill

Click to Zoom

Calendar

Click to Zoom

 

 

HANDY TOOLS AND HINTS

 

Manage everything @MySpark

MySpark is the easy way to manage your account online. Check your usage, see recent calls, download your bills, and more. To get started, visit spark.co.nz/myspark

Get set up the easy way

Broadband Assist can help you get set up and even sort out common connection or email problems. Plus it's easy and free. Download it at spark.co.nz/bbassist

Stay in the loop

Stay in the loop with techy tips, special deals, and exclusive competitions for you to get your mitts on. Sign up and join in at spark.co.nz/emailsignup

Keep control with data alerts and data caps

Stay on top of your broadband data with alerts that let you know when you've used 80%, 100%, and 120% of your monthly allowance. Get set up at spark.co.nz/myspark

You can also sign up for free mobile data usage alerts at spark.co.nz/mobilebroadband/alertsform

If your mobile is pay monthly, you can set your own data limit so you'll never spend extra without us asking first. To update your limit, check out spark.co.nz/datacaps

Got questions? Get answers

If you have a question, chances are it's already been asked and answered online. It's the easy place to learn just about anything about anything. Find answers at spark.co.nz/help



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