Understanding your first Spark bill


Let's be honest, bills are never fun. But your first Spark Bill is a little bit different. That's because it includes your first full month's charges, plus extra bits to tidy up your first few days with us. Here's how it works.

Your connection date.

Your connection date is the day you're connected and start using our services. This may be a day or so after you first signed up.

Your monthly cycle.

Your billing cycle will generally start and end on the same day of each month. It's also the date when any data allowances or other regular services are renewed. We try to keep your billing cycle close to your connection, but there's usually a few days in between.

The extra bit on your first bill.

Since most people are connected before their first full monthly billing cycle starts, there are a few extra days to pay for. This is billed pro-rata.
In other words, you don't pay for the whole month, just the extra days. This calendar should give you an idea of how it works.

Click to Zoom

Click to Zoom

Manage everything @MySpark

MySpark is the easy way to manage your account online. You can check your usage, see recent calls, download your bills and more. To join MySpark, visit spark.co.nz/myspark.

Get set up the easy way

Broadband Assist is a tool that can help you get set up and even sort out common connection or email problems. It’s easy. And it’s free. Download it at spark.co.nz/bbassist.

Keep control with data alerts

Stay on top of your data with alerts that let you know when you’ve used 80%, 100% and 120% of your monthly allowance. Get set up at spark.co.nz/myspark.

Got questions? Get answers

If you have a question, chances are it’s already been asked and answered online. It’s the easy place to learn just about anything about anything. Find answers at spark.co.nz/help.

Stay in the loop

Find out more about your fist bill at spark.co.nz/bill.
Stay in the loop with techy tips, special deals and exclusive competitions for you to get your mitts on. So sign up and join in at spark.co.nz/emailsignup.

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