We've used some examples to help you understand the charges on your bill. For further assistance, or a billing query, log in to your account online using MySpark.
Shows your previous & current charges and the payment slip for over the counter payments at Kiwibank & NZ Post ($1.50 fee applies).Tax Invoice & Payment Slip
Dial up or modem charges, purchase of device or hardware display in this section.Additional Services
Shows the included minutes, text & data for your mobile plan/s.Summary of Included Minutes
calls & activity
All call, text, photo messaging, mobile data usage charges.Understand My Calls
bill delivery options
Online bill is our default option for new customers, view your bill using MySpark. You can get a paper bill delivered if you want for a fee of $1.50 incl GST.
MySpark is a great way to manage your account online. You'll have full access to mobile, landline and broadband usage; add & manage your mobile and phone line extras & even better - no more receiving pesty bills in the mail!