Free WiFi Hotspots

Getting online with Spark WiFi

To connect to Spark WiFi, you will first need to be within range of a Spark WiFi zone - Find a free Wi-Fi Hotspot near you.

There are currently over 700 WiFi-enabled phone boxes operating throughout New Zealand. Each is marked with bright stickers which explain how to access the WiFi service. We are also part way through rolling out WiFi hotspots to our stores. This will give you even more places where you can get online for free.

Once you are within range of a WiFi zone, a connection named Spark WiFi will appear in your computer or mobile device's internet settings. Connect your device to the WiFi zone and register your mobile number. You'll then receive a text message from us with a pass code to get you surfing on the web.

If you have any problems connecting, Troubleshooting will help you get online.

Wi-Fi Terms and Conditions

Eligibility

WiFi Zone LogoSpark WiFi is free for Spark mobile customers on:

  • Any pay-monthly plan (including Smart One Bill)
  • The $19 or $29 prepaid packs
  • Mobile Broadband Postpaid
  • Spark Digital mobile plans

If you don't fall into one of these groups you can try the service on a week's free trial. After that, you can purchase a WiFi pack for $9.95. The WiFi pack will give you access to 1GB of usage each day for 30 days on Spark WiFi hotspots across the country.

You will need a New Zealand or Australian mobile phone number when registering. If you do not have a valid number, you can purchase a Spark SIM card for $5 from any Spark Retail Store - Find a store near you.

From 2014, we hope to make this service available to those who do not have a New Zealand or Australian mobile phone number.

$60 Prepaid Credit Offer

Non Spark WiFi users who register for WiFi before 23 October 2013 and switch to Spark Prepaid online are eligible for a $60 credit offer. This offer is available if you port your number online from another mobile provider before 6 December 2013. This offer is available from 7 October to 6 December 2013 or while promotional SIMs last. Limit of 3 SIMs per delivery address.

Existing Users

If you do not have a Pay-monthly plan or a $19 or $29 prepaid pack, and have registered for the Spark WiFi service before October 23, you will be able to keep using WiFi until December 6. After that time, if you want to continue using Spark WiFi you will need to either switch your mobile to Spark or purchase the WiFi pack.

Connecting your device for the first time

When you are in range of one of our WiFi hotspots, connect to the network and register your device before you surf the web.

Not sure which option to pick? Find what Operating System your computer / smartphone device has.

PC / Mac
ImageWindows Vista and 7
  1. Ensure your WiFi is enabled (there can often be a switch or a key combination to enable or disable WiFi)
  2. Click the network icon (Image or Image) in the notification area
  3. Click Spark WiFi
  4. Click Connect
  5. Click OK
  6. Open up Internet Explorer and Register your device
ImageWindows XP
  1. Ensure your WiFi is enabled (there can often be a switch or a key combination to enable or disable WiFi)
  2. Click Start
  3. Click Control Panel
  4. If you see the option Switch to Classic View in the top left corner click on it
  5. Double click Network Connections
  6. Double click Wireless Network Connection
  7. Click View available wireless networks on the left
  8. Double click Spark WiFi
  9. Click OK
  10. Open up Internet Explorer and Register your device
Apple OS
  1. Click the Airport icon top right corner of your screen
  2. Click ON
  3. Click the Airport icon again and a window will open
  4. Select Spark WiFi  
  5. Select OK
  6. Open up Safari and Register your device
Mobile Devices
ImageAndroid 2.x and 3.x
  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap WiFi Settings
  5. Ensure WiFi check box is ticked
  6. Select Spark WiFi
  7. Tap Connect
  8. Open up your web browser and Register your device
ImageAndroid 4.x
  1. Tap Menu
  2. Tap Settings
  3. Slide Wireless and network to ON 
  4. Tap WiFi
  5. Select Spark WiFi
  6. Tap Connect
  7. Tap Home
  8. Open up your web browser and Register your device
Apple iOS 5
  1. Tap Settings
  2. Tap WiFi
  3. Ensure it is On by sliding the on/off icon
  4. Select Spark WiFi
  5. Tap Join
  6. Open up Safari or a browser of your choice and Register your device
Apple iOS 6
  1. Tap Menu
  2. Tap Settings
  3. Tap Wireless & Networks
  4. Tap WiFi Settings
  5. Ensure WiFi check box is ticked
  6. Select Spark WiFi
  7. Tap Connect
  8. Open up Safari or a browser of your choice and Register your device
Apple iOS 7
  1. Tap Settings
  2. Tap Wireless & Networks
  3. Tap WiFi Settings
  4. Ensure WiFi check box is ticked
  5. Select Spark WiFi
  6. Tap Connect
  7. Open up Safari or a browser of your choice and Register your device
ImageWindows Mobile 7
  1. On Home screen, tap the Right Arrow icon
  2. Tap Settings
  3. Tap WiFi
  4. Ensure the Slider is set to On 
  5. Ensure Notify Me when New Networks are Found field check box is ticked
  6. Select Spark WiFi 
  7. Tap Done
  8. Open up your web browser and Register your device
ImageWindows Mobile 6.1
  1. Press Start
  2. Tap Comm Manager and press Enter
  3. Tap WiFi
  4. Select on or off by pressing Enter :
  5. Select Spark WiFi wireless network
  6. Tap Done
  7. Open up your web browser and Register your device
ImageBlackberry
  1. Tap the Quick Access Area
  2. Tap Setup WiFi Network
  3. Tap Turn on WiFi if prompted
  4. Select Spark WiFi wireless network
  5. Tap Connect
  6. Open up your web browser and Register your device
Symbian
  1. Tap the Quick Access Area
  2. Tap Setup WiFi Network
  3. Tap Turn on WiFi if prompted
  4. Select Spark WiFi wireless network
  5. Tap Connect
  6. Open up your web browser and Register your device

Registering your device

Once you have connected your device to Spark WiFi, follow the appropriate steps below to register your device.

Mobile / Tablet / Laptop
  1. Open and refresh your internet browser, look for a Spark WiFi pop up
  2. Click Connect 
  3. Enter your NZ or Australian mobile number Image
  4. Read and agree to Terms and Conditions
    This is to keep the network more secure and so we can keep you informed of future developments
  5. Submit your request to connect
  6. We will send you a text to your mobile from Spark with a unique pass code Image
  7. Enter the pass code into the relevant field on the device you want to access WiFi  Image 
  8. Click Submit
    • If you are eligible for free WiFi, you can click through to access the internet
    • If you are not eligible for free WiFi, you can accept a one week free trial then click through to the internet 
Paying for WiFi
  1. Once your free WiFi trial has expired you will be prompted to pay at the start of your next WiFi session 
  2. Open and refresh your internet browser, look for a Spark WiFi pop up
  3. You will be advised of the payment terms
  4. Enter your NZ or Australian mobile, agree to the Terms and Conditions, and submit your request
  5. We will send an SMS to your mobile number with your unique password
  6. Enter the passcode into the relevant field on the device you want to access WiFi
  7. Click Submit
  8. Enter your credit card details and check and accept the Terms and Conditions
  9. Click Submit
  10. Once your card details are confirmed, you can click through to access the internet
  11. You will receive an SMS receipt
  12. Two days before your payment period expires, you will be sent an SMS to confirm the charge for the following time period
  13. Reply to this SMS to cancel your subscription

If you do not receive a passcode, please check you are in mobile coverage range - if you are, please allow several minutes for the message to arrive, or move to mobile coverage - if that does not work, please start over making sure you have entered the correct mobile number.

If this is not working, please call our service centre on 0800 500 165.

Troubleshooting

Can't see your problem below? Give our WiFi support team a call on 0800 500 165.

I'm unable to pick up the WiFi signal on my device
  1. Ensure you are in range - Find a free Wi-Fi Hotspot near you.
  2. Check that wireless is enabled on your device
  3. Refresh the list of available WiFi networks on your device
  4. Restart your device and see if you can pick up the WiFi signal
  5. If you are still unable to pick up the signal contact us on 0800 500 165 
I'm unable to connect to the WiFi network
  1. Ensure you are in range - Find a free Wi-Fi Hotspot near you
  2. Restart your device
  3. Try connecting again to the zone 
  4. If you are still unable to connect to the zone contact us on 0800 500 165
I didn't get my passcode

Please check you are in mobile coverage range - if you are, please allow several minutes for the message to arrive, if it is not, please re-subscribe making sure you have entered the correct New Zealand or Australian mobile number.

If this is not working, please call our WiFi support team on 0800 500 165.

I've connected, but my speed is slow

Data speeds are dependant on how many people are accessing the same zone at the same time, what activity they are doing, how close you are to the zone, and your device. Some phone booths will have faster broadband access than others, so top speeds will vary by location. Fair use policy applies.



Was this information helpful?

 
Answer Free WiFi Hotspots

Additional Feedback (optional)
We would love to hear your comments on how we can improve this answer