Mobile device troubleshooting

So you're having trouble with your mobile device, it's not working properly and want to fix it quickly.

There are a few quick things we can try depending on your problem.

  • Check for any known mobile issues in your area Check Network Status
    If there isn't a network issue;
  • Turn your phone off for a minute or so and then turn it back on
  • For prepaid check you have enough credit

If you continue to have trouble you can call us using a different phone or email us.


Check out our How to Guides and Videos to help change your device settings.

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Answer Mobile device troubleshooting

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